returns

Return Period

You may request a return within 14 calendar days from the date you receive your order, unless a longer mandatory return period applies under the laws of your country or region.

Return Conditions

Products must be returned:

unworn and unused;
in their original condition;
with all original ELLAMBERTO tags and labels attached;
with any protective materials, accessories and original packaging supplied with the item;
without stains, perfume, makeup, alterations, damage or other signs of wear.

ELLAMBERTO reserves the right to refuse a return if the product does not meet these conditions.

Trying on an item solely to determine fit is permitted, provided the item remains in perfect condition.

Non-Returnable Items

Subject to applicable consumer law, the following products may not be eligible for return:

personalized or made-to-order products;
products altered specifically at the customer's request;
products clearly marked as final sale where permitted by law;
products that cannot be returned for hygiene reasons once protective seals have been removed.

These exclusions do not affect your rights regarding defective or incorrectly supplied products.

How to Request a Return

Please contact connect@ellamberto.com.

Include:

your order number;
the product you wish to return;
the reason for the return.

You will receive return instructions and, where applicable, information regarding the relevant return shipping method.

Please do not send products to the registered corporate address unless expressly instructed to do so by ELLAMBERTO.

Refunds

Returned items will be inspected upon receipt.

Once a return has been approved, the refund will be issued to the original method of payment.

Banking and payment-provider processing times may vary.

Applicable delivery or return costs will be handled in accordance with the law of the relevant market and the conditions communicated during the return process.