Privacy Policy

The data controller is:

ELLAMBERTO Limited
Unit 1603, 16th Floor, The L. Plaza, 367–375 Queen’s Road Central, Sheung Wan, Hong Kong
Email: connect@ellamberto.com

Depending on how you interact with ELLAMBERTO, we may collect:

• name and contact information;
• email address and telephone number;
• billing and delivery address;
• order and purchase history;
• product preferences and sizes;
• customer-service communications;
• account information;
• information relating to returns and refunds;
• device, browser and Website usage information;
• marketing preferences and newsletter consent.

Payment information is processed through authorized payment providers. ELLAMBERTO does not directly retain complete payment-card details.

We may process personal information to:

• process and deliver orders;
• manage payments, returns and refunds;
• provide customer service;
• create and manage customer accounts;
• prevent fraud and protect Website security;
• comply with legal and accounting obligations;
• improve our Website, collections and customer experience;
• communicate with you regarding your orders;
• send marketing communications where you have consented or where otherwise permitted by law;
• personalize communications and Website experiences where permitted.

We may share information with trusted service providers where necessary to operate our business, including:

• Shopify and e-commerce technology providers;
• payment processors;
• shipping and logistics providers;
• customer-service providers;
• analytics and technology providers;
• marketing and communication platforms;
• professional advisers and authorities where legally required.

These service providers may only use personal information for permitted purposes and subject to applicable legal requirements.

Because ELLAMBERTO operates internationally and uses global technology and logistics providers, your information may be processed outside your country of residence.

Where legally required, appropriate safeguards will be used to protect international transfers of personal information.

If you subscribe to ELLAMBERTO communications, we may send you information regarding collections, launches, events, early access, editorial content and other brand communications.

You may unsubscribe at any time by using the unsubscribe link in an email or contacting connect@ellamberto.com.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including contractual, accounting, fraud-prevention and legal requirements.

Depending on where you live, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of certain information;
• object to or restrict certain processing;
• withdraw consent;
• request data portability where applicable;
• opt out of marketing communications;
• exercise other privacy rights available under applicable law.

Requests may be sent to connect@ellamberto.com. We may need to verify your identity before responding.

ELLAMBERTO uses reasonable administrative, technical and organizational safeguards designed to protect personal information.

However, no online system can guarantee absolute security.

We may update this Privacy Policy periodically. The latest version will always appear on this page.

For privacy-related questions or requests:

ELLAMBERTO Limited
Unit 1603, 16th Floor, The L. Plaza, 367–375 Queen’s Road Central, Sheung Wan, Hong Kong
connect@ellamberto.com